We understand that emergencies happen now and then making it impossible to keep your obligations. We try to keep our schedule open to children who need acute care, and an unexpected cancellation can mean that another sick child must wait longer to be seen than was really necessary. For this reason, we have enacted a “no-show policy”. If you are unable to keep your child’s appointment and did not give us 24 hours notice, there is no penalty the first time. After the first no-show, you will be charged $25 and may be denied services until that fee has been paid. After 3 no-shows, your family may be dismissed from our practice. These occurrences are counted per family, not per child.
We also understand that it’s not easy getting your child to appointments on time. One of the keys to reducing wait time is recognizing when a late patient must be rescheduled. We want to treat every family fairly, and no one should have to wait extra time because the patient before them was late. If you are more than 15 minutes late to your child’s appointment, you may be asked to reschedule.